Troubleshooting

If you’re experiencing issues with the Drive Explorer Pro extension in Google Sheets, here are some common problems and how to resolve them.

Extension not showing in Google Sheets

Check installation: Make sure you installed Drive Explorer Pro from the Google Workspace Marketplace .
Refresh the sheet: After installation, close and reopen your Google Sheet, or refresh the page.
Look under Extensions menu: Go to Extensions > Drive Explorer Pro. If it’s not listed, reinstall from the Marketplace.

Check Google Drive permissions: Ensure that you allowed the required permissions during installation. If denied, remove and reinstall the extension.
Check folder access: Make sure you have permission to upload files into the selected Google Drive folder.
File size limits: Very large files may fail because Google Drive has storage and upload limits. Try with a smaller file.
Check storage space: If your Google Drive is full, new files cannot be uploaded.

Confirm folder selection: Verify that the correct Google Drive folder is selected as the source.
Check attributes: Make sure you selected at least one file attribute (like file name or URL) to display.
Sheet permissions: Ensure you have edit access to the Google Sheet. If it’s view-only, file details cannot be written.
Refresh the sheet: Sometimes refreshing the page helps reload the extension sidebar.

Reinstall the extension: If permissions weren’t granted correctly during installation, remove and reinstall from the Workspace Marketplace.
Multiple accounts: If you’re signed into multiple Google accounts in the same browser, permissions may conflict. Try logging in with the account where you installed the extension.

Shared Drives: At present, Drive Explorer Pro works with personal Google Drive folders. Shared Drives may not be supported unless your admin allows it.
Network issues: A weak or unstable internet connection may cause uploads or file listings to fail. Try again once your connection is stable.
Organization settings: In Google Workspace accounts, admins may block third-party Marketplace apps. Check with your admin if the extension is disabled.

If you’ve tried the above steps and something still isn’t working, reach out to us:

We’ll be happy to assist you.